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All travel arrangements are subject to the ‘Package Travel Act’, which harmonizes the rules in Europe and provides extensive consumer protection. According to the legislation, travel agencies must be able to document that they have made consumers aware of all conceivable eventualities; the exact course of the journey, all formalities and costs, possible changes and, furthermore, the basis of the agreement must be clear when the journey is booked (ie before the booking is confirmed by paying a deposit).
All travelers are expected to have thoroughly familiarized themselves with the basis of the travel agreement. The basis of the agreement may consist of the following elements: brochure with price list, invoice, itinerary, general provisions, practical travel tips and the information on the back of the invoice. If the trip is ordered AND paid for through the Parnassos.dk website, the traveler has a duty to read and possibly print all relevant information and documents. The brochure and price list contain a thorough trip description, current prices and indication of expected extra costs as well as special provisions or information that are current in connection with the specific trip.
On the invoice: Here, Parnassos.dk lists all current information and information: participants’ names, regulations, etc. In addition, any deviations in relation to the brochure and the travel agency’s general regulations are stated. Regardless of what is stated elsewhere in the submitted material, the information on the invoice is current and applicable. When purchasing via the website, we recommend that you print the invoice, which is also a receipt for the order and payment.
Practical travel tips: In connection with our trips, we provide some practical travel tips. These are primarily intended as a help and service to our customers, but they also contain information of a more formal nature, which is why we assume that the participants are familiar with the content.
The registration for a trip is binding for both consumer and travel agency once the deposit has been paid.
A deposit is paid upon registration. The size of the amount can vary, but is most often DKK 3,000 per traveler.
You can find the date for the payment of the remaining amount in the shop section in the lower left corner (right next to the “travel in details” box). You are of course welcome to register for our trips, even if the last payment deadline has been passed. In that case, the full amount is paid when ordering.
Any travel documents will normally be forwarded so that you have them in your hands no later than 7 days before departure. If the deadline for payment is exceeded, the travel agency’s delivery obligation ceases. Attention is drawn to the fact that individual journeys have special payment conditions and often stricter cancellation conditions. This mainly applies to journeys outside the EU.
The following rules apply if no other provisions are stated on the invoice.
When canceling trips after final confirmation and payment of the deposit, a processing fee of 10% of the trip price is charged up to 40 days before departure.
In case of cancellation 40 days before departure, a fee of 33% of the trip price is charged.
In case of cancellation 10 days before departure, a fee of 66% of the price of the trip is charged.
In case of cancellation after this, we charge 90% of the price of the trip.
Slightly different conditions apply to our trip to Egypt in 2027 in connection with the total solar eclipse on 2 August, as we have to pay hotels and the like earlier than usual:
In case of cancellation 90 days before departure, a fee of 33% of the trip price is charged.
In case of cancellation 45 days before departure, a fee of 66% of the price of the trip is charged.
In case of cancellation after this, we charge 90% of the price of the trip.
For all our trips, if within a period of 14 days before the start of the trip acts of war, natural disasters, life-threatening infectious diseases and other similar events occur, the trip can be canceled free of charge. However, it will be a condition that the Danish authorities (Ministry of Foreign Affairs) directly advise against travel to the area in question and that the events have occurred after the travel was ordered.
It is always a good idea to take out insurance for eventualities that may arise that prevent you from completing the journey. For example, if you are affected by Corona. It behooves our travelers to find suitable insurance.
Often our travel offer will not include airfare. We focus on large groups, approximately 40 people, so for that reason alone it will be inappropriate to travel on the same flight, as we will thereby contribute to pushing up the price of the tickets for the flight we had to choose. It also provides increased flexibility for our customers. Some may wish to extend the journey by a few days. However, for our trips to Egypt, plane tickets are offered. The price will appear during the purchase process. The trip to Egypt in 2027, however, includes a flight ticket.
Where nothing else is expressly stated, the visa information on the participation certificate only applies to Danish citizens, just as the information is related to the given itinerary. If you plan to change the course of the journey (including the length of the journey), different rules may apply. You should be aware that formalities can change between the time of ordering and the time of departure. ATTENTION: There are also often visa requirements in connection with transit. The passport must be valid for at least 6 months after returning from the destination. Foreign nationals should check any visa requirements before booking the trip, as all the agency’s information only applies to persons with a Danish passport. When traveling to a Schengen country, the passport must be carried on the journey, as it is Danish citizens’ ID abroad. Foreigners with a residence permit in Denmark must always bring a valid passport and residence permit. The traveler has a duty to provide a valid passport and visa and to provide the agency with correct information about e.g. name and citizenship. Names in the passport must be in accordance with the names with which the person(s) are registered in the Central Personal Register (CPR register). It is the traveler’s own responsibility to check that there is conformity. In the event of a discrepancy, the traveler may risk having his visa application rejected. We must point out that the turnaround time for visas to certain countries can be several weeks. If visa applications are processed through the agency, a processing fee must be charged. The agency assumes no responsibility for customers who are turned away at the border for some unknown reason. Some countries require possession of appropriate currency and a valid return ticket on arrival.
We provide information on vaccination requirements, but not necessarily on recommended prophylactic measures, which should be obtained from your own doctor or at the Travel Clinic, Ordrupvej 60, 2920 Charlottenlund, Denmark.
It is important for our guests to stay informed about changes in vaccination requirements.
Currently, it looks like we are out of the Covid crisis, but it is important for our guests to stay informed about changes in vaccination requirements.
It should be noted that we continuously change our price lists and that a trip will always be sold at the current price, even if you are in possession of an outdated price list. It may therefore occur that a journey is sold at different prices.
This applies especially to our trip to Egypt, in connection with the solar eclipse on the 2nd of August 2027. Inflation is to be expected over such a long period.
The first 10% inflation is built into the price. Should inflation be above the 10% from the issue of the invoice until the start of the journey, we will adjust the price accordingly so that anything above 10% inflation is applied to the guest.
We follow the consumer price index from Statistics Denmark.
We can cancel a trip in case of insufficient connection. This will be done no later than two months before the start of the journey.
In that case, the customer has no claim to compensation – apart from a refund of the price of the trip, of course. If we cancel a trip due to lack of connection, we will always try to offer a real alternative.
As far as our upcoming trips to Rome and London are concerned, we currently have a sufficient number of guests for it to be carried out).
In principle, the agency cannot make significant changes to the course of the journey after the booking. It is therefore important to make the agency aware of special requirements/wishes in connection with booking the trip (e.g. hotel with tennis court, golf, diving, etc.).
Any prerequisites must be added to the invoice. The purpose is to protect the traveler against receiving a worse product than ordered, or for that matter a better but unwanted product. If this still happens, money will be refunded as well as compensation for documented losses (visa, vaccinations, etc.).
Unfortunately, the legislation does not take into account travel changes that are in the interests of the participants. On many of our adventure trips we work with late changes (where possible) to create the best trip possible, taking into account weather and other local conditions and events. Compensation is therefore not provided for delays and changes within 24 hours.
Travelers cannot normally expect compensation in connection with a delayed return home. The tour operator is not responsible for important tasks immediately after returning home.
All travelers must be properly covered by illness and repatriation insurance, etc. for overseas trips (outside Europe) where there is no health insurance cover. It is a prerequisite for participation in the trip that you act responsibly and considerately, including following the instructions of the agency and its representatives.
Should an accident occur, you will always be able to seek help at the Danish consulate or embassy or at the representations of the other EU countries, if Denmark is not represented in the country in question.
It will always be clear from the travel description whether a particular trip makes special demands on physical and health. As a general rule, all travel participants must be self-sufficient. Wheelchair guests for example are welcome on many of our trips, but you must consult with the agency before booking the trip.
Complaints about deficiencies in the journey must be addressed to the agency or its local representative as soon as it is discovered, so that the agency can try to remedy any deficiency immediately. Parnassos ApS is connected to the Travel Appeal Board. In the event of a disagreement between the travel agency and the traveler regarding deficiencies in the trip, you can bring the matter before the board at Skodsborgvej 48 C, 1st floor 2830 Virum. Any lawsuit against the agency must be decided according to Danish law. It goes without saying that we will do our utmost to find an amicable solution.
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